Introduction
Sunny Crag ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By using our website or engaging our services, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.
Information We Collect
We may collect and process the following categories of personal information:
Information You Provide
- Contact details such as name, email address, and postal address
- Service inquiry details including plant types and care requirements
- Communication records when you correspond with us
- Feedback and survey responses
Information Collected Automatically
- Device information including browser type and operating system
- IP address and general location data
- Website usage data such as pages visited and time spent
- Referral source information
How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide and improve our plant care services
- To respond to your inquiries and service requests
- To schedule appointments and manage bookings
- To send service-related communications
- To analyse website usage and improve user experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Your consent where you have provided it
- Performance of a contract when providing services to you
- Our legitimate business interests in operating and improving our services
- Compliance with legal obligations under Australian law
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:
- With service providers who assist our business operations under strict confidentiality agreements
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- In connection with a business transfer or reorganisation
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, it is securely deleted or anonymised.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the Australian Privacy Act 1988 and applicable privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last updated" date. Significant changes will be communicated through a notice on our website.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Sunny Crag
42 Greenleaf Lane
Collingwood VIC 3066
Australia
Email: [email protected]